Privacy Policy
At Wikipoint, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and what rights you have over your data. We process your data in compliance with the EU General Data Protection Regulation (GDPR) and applicable Italian privacy law.
1. Who We Are (Data Controller)
The data controller responsible for your personal data is:
Via Galla Placidia, 12 — 20131 Milano, Italy
Email: support@wikipoint.co
PEC: wikipoint@pec.it
2. What Data We Collect
We collect personal data in the following ways:
2.1 Data You Provide Directly
When you register, book a trial, or contact us, we may collect:
- Identity data: first name, last name
- Contact data: email address, phone number (optional)
- Professional data: type of business or activity
- Account data: username, password (hashed), account preferences
- Communications: messages sent to our support team
2.2 Data Collected Automatically
When you visit our website or use the platform, we automatically collect:
- Usage data: pages visited, features used, time spent, click patterns
- Technical data: IP address (anonymized), browser type and version, operating system, device type
- Cookie data: as described in our Cookie Policy
2.3 Data from Third Parties
We may receive limited data from third-party services integrated with our platform (e.g., Google OAuth login), solely to create or authenticate your account.
3. How We Use Your Data
We use your personal data for the following purposes:
| Purpose | Legal Basis | Retention |
|---|---|---|
| Providing the platform and services | Contract performance (Art. 6.1.b GDPR) | Duration of account + 1 year |
| Trial registration and access | Contract performance (Art. 6.1.b GDPR) | 12 months |
| Sending service communications | Contract performance (Art. 6.1.b GDPR) | Duration of account |
| Marketing & product updates (opt-in only) | Consent (Art. 6.1.a GDPR) | Until consent is withdrawn |
| Analytics & service improvement | Legitimate interest (Art. 6.1.f GDPR) | 14 months (anonymized) |
| Legal and regulatory compliance | Legal obligation (Art. 6.1.c GDPR) | 10 years (fiscal records) |
| Customer support | Contract performance (Art. 6.1.b GDPR) | 3 years from last interaction |
4. Who We Share Your Data With
We do not sell your personal data. We may share it with the following categories of recipients:
4.1 Service Providers (Data Processors)
- Google LLC — Analytics (GA4), cloud infrastructure, optional OAuth login. Privacy Policy
- Vimeo, Inc. — Video hosting and playback. Privacy Policy
- Email delivery providers — Transactional and marketing communications
- Hosting & infrastructure providers — Secure storage and delivery of the platform
All processors are bound by data processing agreements (DPA) and are required to handle your data in accordance with GDPR.
4.2 Legal Authorities
We may disclose your data to public authorities when required by law, court order, or to protect our legal rights.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.
5. International Data Transfers
Some of our third-party service providers (such as Google) are based in the United States. When we transfer your data outside the European Economic Area (EEA), we ensure it is protected through appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable
- Data Processing Agreements with all processors
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit (TLS/HTTPS) and at rest
- Access controls and authentication requirements
- Regular security assessments and monitoring
- Password hashing using industry-standard algorithms
- Staff training on data protection and privacy
Despite our best efforts, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at support@wikipoint.co.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods are outlined in Section 3.
When your data is no longer required, we securely delete or anonymize it so it can no longer be associated with you.
8. Your Rights Under GDPR
If you are located in the European Economic Area, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Correct inaccurate or incomplete personal data.
Request deletion of your data ("right to be forgotten").
Limit how we use your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Opt out of processing based on legitimate interest or for marketing purposes.
Withdraw consent at any time without affecting prior processing.
File a complaint with the Italian DPA (Garante Privacy) or your local supervisory authority.
To exercise any of these rights, please contact us at support@wikipoint.co. We will respond within 30 days of receiving your request.
9. Cookies
We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use, their purposes, and how to manage your preferences, please refer to our Cookie Policy.
10. Children's Privacy
Our platform is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this page and, where appropriate, by sending you an email notification.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Via Galla Placidia, 12 — 20131 Milano, Italy
Email: support@wikipoint.co
PEC: wikipoint@pec.it
- We collect only the data we need to provide our services
- We never sell your personal data to third parties
- Marketing communications are opt-in only — you can unsubscribe at any time
- Your data is protected with industry-standard security measures
- You have full rights over your data under GDPR
- Contact us anytime at support@wikipoint.co